Please note that receiving a return number does not equal an approved claim. The item should be submitted within 14 days of registering the return. When returning a product, the shipment must also include the original order number, a description of the problem, preferably a detailed one. If Perfekt-Trans is responsible for the problem with the product, we will pay for the return shipping. Otherwise, the customer is responsible for the return shipment. If any of the required documents are missing, the product will be returned to the customer. Returns must be well packed and 100% brand new with no used marks. We do not refund electrical parts and parts for special orders.